Although to steal a line from my friend, Krystyn "Really? Are you serious?" would be appropriate.
I had the following conversation with Em yesterday morning:
Me: So guess what Brad and I got in the mail today? A notice from a collection agency!!
Em: Please tell me this is not about your cable again!
Me: Oh yeah, it is! Six months later Verizon is an even more annoying thorn in my side!
So here is the situation. Back in November, I called Verizon with a question about my cable bill. After being put on hold or transferred for the eleventy seventh time, I finally managed to talk to the rudest most unhelpful customer service rep ever employed by Verizon. (Actually, I am not even sure he was a Verizon employee. He may have been the delivery boy from the deli that just happened to answer a ringing telephone as he walked by.) Anyways after I f-i-n-a-l-l-y managed to get my question answered I hung up the phone, called Brighthouse and switched my cable/internet/phone service. I was just done dealing with Verizon! Once our new service was established, I returned two cable boxes, remotes and a router to the Verizon service center. (Which was no where near my house by the way!)
Three months go by and I get a bill from Verizon for the router that I supposedly hadn't returned. I called the 800 number on the bill to clear up the mistake and guess what? Apparently Verizon doesn't pay their phone bills because it wasn't a working number!!! So I tossed the bill and forgot about it.
Fast forward three more months to yesterday. I was entirely too ticked to deal with this in a constructive manner (meaning I would have blessed out whatever unfortunate soul happened to take my phone call and solved nothing in the process) so Brad called the collection agency and of course they can't do anything but collect our money. So then he calls up the service center where I returned the equipment and talks to the manager there.
So here is the deal. Verizon, in addition to being rude and unhelpful, is also completely unorganized and inefficient. Apparently on the form the service rep filled out for my return, there wasn't a place to indicate that the router had been returned, only the cable boxes. So it was simply put to the side, forgotten about and never credited as having been returned on my account. Now of course when Brad requested that they check their inventory lists, the router that had been on our account was found in the system. Problem solved.
Even though my very level-headed and rational husband pointed out that this was a simple mistake that was resolved with a phone call, it still makes me mad. I mean, seriously? Because of their stupid mistake, my credit is threatened! Stupid people, and stupid corporations even more so, really annoy me! Verizon is right up there with Target in my book!